All our sizes are UK women's sizes. We have a size calculator which can recommend the best size for you. We'd always recommend sizing up if you are unsure.

We'd love to hear from you. Simply fill in the form here and we'll get back to you as soon as we can!

Unfortunately we don't restock sold out styles, sorry about that! We may remake styles in different colours or patterns.

We charge £5.99 for all orders below £50 and any order over is free...hoorah! Order are usually delivered within 2-3 business days.

If your order is being held up, please get in touch. We will then contact the courier and get back to you ASAP. 

You will be able to exchange your items for free, within the UK.

All requests must be made within 14 days of recieving your order and dropped off at your local Collect+ drop off within 7 days of receiving your shipping label.

Just click here, fill in your details and you'll receive a returning shipping label. 

Send back your item and once received, we'll send your exchanging item and shipping details.

You must return your items within 14 days of receipt of your shipment.

You will need to request a return by filling in your order details here. 

You'll then receive a free shipping label so you can drop off your items at your local Collect+ drop off point.

Don't forget to include the packing slip, otherwise we won't know who the order belongs to and you won't receive a refund!

Please be aware that we charge a flat rate fee of £3.99 for all returns.

We offer free exchanges on all orders as long as an exchange request is submitted and items are returned within 14 days of receiving your items.

Please be aware that we charge a flat rate fee of £3.99 for all returns. A returns request must be submitted and items returned within 14 days of receiving your order.

Items sent after this window has passed will be charged a late fee of £7.99.

Please visit our returns centre by clicking here. Fill in your details and you'll receive a free shipping label to return your order. You'll then need to drop off your item at your local Collect+ drop off point.

Exchanges:

Once your returned item is received and inspected, you will be notified via email and receive the tracking details for your exchanged items. All exchanges will be shipped Monday to Friday within 1-2 days of receiving the returning item. All exchanges are sent via FedEx and should arrive 2-3 days after items are shipped.

Refunds:

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

The following refund options are supported:

- Refund to the original payment method

- Exchange item

Europe: £14.99

North America: £19.99

Rest of World: £24.99

Please note, you are responsible for all customs charges that may occur.

Yes, there may be customs charges to pay on delivery of your order but all customs and duties charges will be your resposibility.

If you refuse the customs charge and your order is returned back to us, you will be charged for all shipping and customs charges.

Unfortunately, we are unable to offer exchanges at this time. Our current policy requires 14 days to return your order for a refund.

You can return your order within 14 days of receiving your items.

Please send us your order number and items you'd like to return by contacting us here.

You will need to arrange the return shipment and we recommend using a trackable and signed for delivery service. Please note, you will be responsible for the return shipment and related costs.