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FAQ

How do I know which size is right for me?

All our sizes are UK women's sizes. We have a size calculator which can recommend the best size for you. We'd always recommend sizing up if you are unsure.

How can I get in touch?

We'd love to hear from you. Simply fill in the form here and we'll get back to you as soon as we can!

Where can I shop your styles?

You can shop our pieces here:

Aarabhi London Online (UK only)

Wolf & Badger Online (Worldwide Shipping)

Martina London, 220 Westbourne Grove, London W11 2RH

Wolf & Badger King's Cross, Coal Drops Yard, London N1C 4DQ

Shipping questions

How much is shipping in the UK and how much does it cost?

We charge £5.99 for all orders below £50 and any order over is free...hoorah! Order are usually delivered within 2-3 business days.

Do you ship internationally?

Unfortunately not from this website however you can shop our collections on Wolf & Badger and they deliver worldwide.

I've been tracking my order but it seems to be stuck or lost?

If your order is being held up, please get in touch. We will then contact the courier and get back to you ASAP. 

Exchanges & Returns questions

How do I exchange an item?

You will be able to exchange your items for free, hoorah! 

All requests must be made within 14 days of recieving your order and dropped off at your local Collect+ drop off within 7 days of receiving your shipping label.

Just click here, fill in your details and you'll receive a returning shipping label. 

Send back your item and once received, we'll send your exchanging item and shipping details.

How do I return an item?

You must return your items within 14 days of receipt of your shipment.

You will need to request a return by filling in your order details here

You'll then receive a free shipping label so you can drop off your items at your local Collect+ drop off point.

Don't forget to include the packing slip, otherwise we won't know who the order belongs to and you won't receive a refund!

Are exchanges and returns free?

We offer free returns on all full priced items as long as a return request is submitted within 14 Days of receiving your items.

Just visit our returns center by clicking here. Fill in your details and you'll receive a free shipping label to return your order. You'll then need to drop off your item at your local Collect+ drop off point.

For sale items, a postage contribution of £5 per parcel will be deducted from your refund.

How soon will I get my exchange or refund?

Exchanges:

Once your returned item is received and inspected, you will be notified via email and receive the tracking details for your exchanged items. All exchanges will be shipped Monday to Friday within 1-2 days of receiving the returning item. All exchanges are sent via FedEx and should arrive 2-3 days after items are shipped.

 

Refunds:

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

The following refund options are supported:

- Refund to the original payment method

- Exchange item

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

Easy Returns

We offer free returns on all orders requested within 14 days.

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