How do I exchange or return an order?
- Enter your order number and email address or mobile number in the fields above and follow the steps.
- Once a request is made, all items must be returned within 14 days of receiving your order
- You will get a confirmation email with the shipping guidelines
- Simply print your Collect+ label and drop off your item at your closest Collect+ drop off point
- Make sure to include your packing slip with your return
- If you receive a comfirmation receipt when you drop off you item at a Click & Collect drop off point, please ensure you keep it until you receive your refund
- All exchanges will be shipped once the originall order is recieved and checked
Which items are returnable?
You must return your items within 14 days of receiving your order. All late returns will be charged a late fee.
- They must be in original condition
- Clothing must be unwashed and unworn
- In the original packaging
- Make-up/fake tan marks will not be accepted
Are there any charges for a return or exchange?
- There is a flat fee of £3.99 for all returns.
- Items received after the 14 day period will be charged for the return shipping fee (£7.99)
- All exchanges are free
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping unless your item is sent via Collect+ (you will recieve an email with a Collect+ shipping label
- You wil be charged the full postage price of £9.09 for a failed delivery which is returned by the courier to Aarabhi London after multiple delivery attempts.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.