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Designed in London

We donate a portions of profits to Street Child

learn more

Ethically handmade in India

learn more

Small quantities produced

to reduce wastage

SHIPPING & RETURN FAQ'S

Shipping FAQ

COVID-19 UPDATE

 

We are running as normal but please be aware there may be delays in shipping. 

 

What are your shipping charges?

We aim to ship all orders within 1- 2 working days.

Destination Delivery  Cost
UK

Hermes (Delivery within 4 days)

£4.00

EU

Royal Mail - Signed International Delivery (Delivery within 5 days)

£7.00

International

Delivery within 5-7 days (DHL Express tracked)

£25.00

 

 

 

Do you offer free returns?

Unfortunately we don't at the moment however this is something we are hoping we'll be able to provide very soon!

  

Who ships your orders?

We ship all our UK orders via Hermes, so you shouldn't end up waiting too long for you order to arrive. It usually takes 1-2 days. Orders are shipped from Monday to Friday.

 

Do you ship internationally?

We do indeed! DHL Express is used to ship our International orders.

 

Do I have to pay customs charges?

All international orders can incur taxes and duties upon delivery. Payment of duties and taxes is the responsibility of the recipient and may be due at the time of your order being delivered. 

 

For all other enquiries, please email aarabhisvrmn@aarabhi.london and we'll do our best to get back to you as soon as we can.

 

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns centre by clicking here.
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

Aarabhi London will NOT be responsible for the costs associated with returns. We recommend selecting an insured and traceable shipping carrier. Refunds will not be given until returning items are received by us. We are not responsible for shipping fees or import fees associated with the return.

What items are returnable? 

  • Returns must be requested within 14 days from the date of purchase
  • Items must be returned within 14 days of receiving an returns approval email.
  • In unused and re-sellable condition
  • In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Discounted items (if applicable)

Can I exchange an item?

Yes of course! You will need to email aarabhisvrmn@aarabhi.london. Please note that we will need to receive the item before we send out the exchange. Aarabhi London will NOT be responsible for the costs associated with returning items in order to exchange. We recommend selecting an insured and traceable shipping carrier.

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date at aarabhisvrmn@aarabhi.london.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Aarabhi London will NOT be responsible for the costs associated with returns. We recommend selecting an insured and traceable shipping carrier. Refunds will not be given until returning items are received by us. We are not responsible for shipping fees or import fees associated with the return.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us by emailing aarabhisvrmn@aarabhi.london.